Customer service is a top priority Liquid EFX! You may return defective items within 10 days of receipt as indicated by your tracking information. Our policy covers any manufacture defective items and items that do not appear as listed on the website. Items damaged by miss-use or improper care are not covered by our policy!
Please note that return shipping is not pre-paid, therefore, you will be responsible for the return shipping cost. In addition, return shipping is non-refundable; unless you received wrong item(s). Should you receive the wrong item(s), please return the merchandise within 15 days from the shipped date to our Returns address after contacting us – a return label will be provided to you.
Upon receipt of your return, our Returns Department will inspect your merchandise. We will gladly send out a replacement of the original item(s) purchased, at no cost, as long as the merchandise is available. If the merchandise is not available, you will receive a refund to the original form of payment used to make your online purchase.
How to return to Liquid EFX:
Securely pack your merchandise in a box or envelope of your choice (you may also use the original packaging if possible). Please include your name, contact information and order number. Mail your online returns to the following address:
Liquid EFX, Inc
2436 East 4th Street, #235
Long Beach, CA 90814
We recommend using a carrier service that provides tracking.